Customer support

Need a hand? Open a ticket.

A chirping sensor, an app question, a battery, a move — tell us what's going on and we'll get back to you within one business day.

Active fire or emergency? Call 911.
Get your family out first. Everything else can wait.
Rather talk?

Every ticket gets a number the moment you submit — mention it if you call so we can pick up right where you left off.

Not a customer yet? Request a free in-home evaluation instead.

Your Comm Link

Both are printed on the bottom of your Comm Link, or shown in the Pro Fire App. Skip them if you can't get to it.

We'll email you a ticket number right away.